Latest features, improvements, fixes, and platform releases — shipped in the open.
Platform
Website Scraping Now Works on Modern Sites
Jul 29, 2026
Adding a website to your knowledge base could come back with nothing at all — the page would save, then show zero sections and a prompt to try refreshing. Sites built on modern frameworks were being read before their content finished loading, so our reader saw a blank page. It now waits for the real content, and pulls in your linked pages the same way.
Websites that previously returned no content now import correctly
Linked pages on your site are crawled again, so the knowledge base goes deeper
A failed scrape now reports an error instead of quietly saving an empty page
Images and downloads are skipped, so crawling spends its time on real pages
Same fix applies to website research during agent onboarding
Analytics
Business Compass Insights Are Back
Jul 25, 2026
After a platform migration earlier this year, the step that turns conversations into Business Compass insights stopped running. Accounts that started after the migration only ever saw the sample preview, and weekly digest emails stopped going out. That step is running again, so your calls are tagged automatically and Business Compass fills in on its own.
Insights are extracted from every call again, including short ones
Business Compass populates automatically — no setup needed
Weekly digest emails resume
Insight names stay consistent across calls, so trends and counts add up
Numeric metrics like order totals, quote amounts and party sizes are tracked again
Insights for calls handled during the gap were not recovered, so date ranges covering that period will look light
Platform
Turn Your Chat Widget On or Off From the Dashboard
Jun 8, 2026
You can now disable your website chat widget straight from the dashboard — no code changes required. Flip the new toggle on the chatbot deployment page and the widget stops loading and responding everywhere, even while the embed snippet stays in place on your site.
New "Disable Chat Widget" toggle on the chatbot channel page
Turn the widget off without editing or removing your website embed code
When disabled, the launcher is hidden and the bot won't respond on your site
Re-enable any time with a single switch
Platform
Know the Moment a Call Slips Through
Jun 7, 2026
If your credits run out, echowin now makes one last attempt to top you up automatically before a call is dropped — and if it still can't connect, it emails you right away so you know exactly which caller and agent were affected.
Automatic top-up attempt before any call is dropped, when AutoPay is on
Instant 'missed call' email the moment credits run out
Shows the caller's number, the agent, and the number they dialed
One-tap links to add credits or turn on AutoPay
Agency owners get alerted when a sub-account runs dry
Platform
Agencies Are Now Self-Serve
Jun 3, 2026
Launching an agency on echowin no longer needs a sales call. Create one yourself, try it free in a sandbox, brand it as your own, and add client sub-accounts when you're ready. Grey Label and White Label are on a limited-time promo.
Spin up an agency yourself — no waitlist or sales call required
Start free in a sandbox before choosing a paid plan
Grey Label and White Label available on a limited-time promo
Resell under your own brand and domain with unlimited sub-accounts
Usage analytics and export across every sub-account
Run one agency widget across multiple client domains
Voice
Steadier Calls & a Smoother Widget Voice
May 26, 2026
A round of voice reliability work. Calls now recover from mid-call network interruptions instead of stalling, the web widget's Omega voice greeting is cleaner, and voice chat handles devices without a microphone gracefully.
Calls recover from mid-call network interruptions instead of going silent
Web widget Omega greeting no longer clips, and end-of-reply audio cutoffs fixed
Voice chat no longer crashes on devices without a microphone
Outbound calls are now recorded, just like inbound
Day-to-day portal improvements: manage appointments straight from the calendar, buy toll-free numbers for your agent, and a handful of smaller quality-of-life fixes.
Add and edit appointments directly from the scheduling calendar, which now loads correctly on first open
Search and buy toll-free numbers with area-code support
Clearer workflow status on the agent page
Show and hide password toggle on login and signup
Every deployment channel is now open and clickable for everyone
Refreshed onboarding for new builders with a smoother first-team setup
Voice
Omega in the Web Widget + Run echowin From Your AI Workflow
May 6, 2026
The web chat widget can now run on the Omega voice-to-voice engine, and you can manage your agents from Claude, OpenClaw, or a Custom GPT without leaving your AI conversation. Plus a refreshed phone number picker.
Web widget now runs on the Omega voice-to-voice engine
Manage agents from Claude (as a custom Skill), OpenClaw, or a Custom GPT
Refreshed phone number picker — choose first, then check out, with auto-assign to your agent
A week of polish across the stack. Omega reliability fixes around transfers, tool calls, and CRM actions, a deep portal UI refresh, smarter webhook redirect handling, and chat widget custom hex colors restored.
Transfers fixed — agent no longer keeps speaking after handoff, with new tests behind it
Tool calls and CRM actions stabilized on Omega; multi-step sequences stay coherent through interruptions
Webhook tools follow up to 5 redirects with security validation against unsafe schemes
Chat widget custom hex color theming restored
Deep UI polish across the portal — calls, contacts, kanban, knowledge base, training, and configure
Call recording notice now respects your account setting instead of being hardcoded
Login and signup screens refreshed with cleaner copy and layout