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win
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E-commerce & Online Retail

AI Customer Service ThatScales With Your Store

One AI agent handles phone, chat, WhatsApp, and Discord — same knowledge, same workflows, every channel. Build it yourself in minutes or let us deploy for you. Connect to Shopify, WooCommerce, and 5,000+ apps via Zapier.

Build in MinutesZapier + API24/7 Automation
Start Building Free
Order Support
Where's my order?
Resolved
Order #45892
Found ✓
Tracking sent
SMS ✓
Delivery estimate
Tomorrow
24/7
Always On
60%
Cost Saved
10x
Scale
Online Retailer

"We handled Black Friday with zero additional hires. AI answered order questions instantly while our team focused on fulfillment. Support costs dropped 65% year over year."

MK
Marketing Director
Fashion E-commerce Brand
Trusted by
Great Bay Protective Services
BizNetz
Bikes Online
Farmers Insurance
Niural
South River Mortgage
Jiffy Lube
Bugaboo
HRT
Integrated
Polarity
South Law Firm
Cloudstar
Great Bay Protective Services
BizNetz
Bikes Online
Farmers Insurance
Niural
South River Mortgage
Jiffy Lube
Bugaboo
HRT
Integrated
Polarity
South Law Firm
Cloudstar
Great Bay Protective Services
BizNetz
Bikes Online
Farmers Insurance
Niural
South River Mortgage
Jiffy Lube
Bugaboo
HRT
Integrated
Polarity
South Law Firm
Cloudstar
Great Bay Protective Services
BizNetz
Bikes Online
Farmers Insurance
Niural
South River Mortgage
Jiffy Lube
Bugaboo
HRT
Integrated
Polarity
South Law Firm
Cloudstar
Great Bay Protective Services
BizNetz
Bikes Online
Farmers Insurance
Niural
South River Mortgage
Jiffy Lube
Bugaboo
HRT
Integrated
Polarity
South Law Firm
Cloudstar
Build your own AI agent or get a fully managed solution
5 min
To Build Your Agent
5,000+
Apps via Zapier
24/7
Automated Support
60%
Cost Reduction
The E-commerce Support Problem

Scaling Support Is Killing Your Margins

E-commerce support costs rise faster than revenue. Repetitive questions drain resources. Peak seasons overwhelm teams. Global customers wait hours. There has to be a better way.

Missed Inquiries = Lost Sales

Customers with questions abandon carts when they can't reach you. Every unanswered call or delayed response is revenue walking out the door to a competitor.

Support Teams Can't Scale

Peak seasons mean hiring seasonal staff, training them for weeks, then laying them off. The cost and quality issues make scaling painful and expensive.

Same Questions, Over and Over

'Where's my order?' 'Can I return this?' 'When will it ship?' Repetitive inquiries consume 80% of support time. Agents should handle complex issues, not FAQs.

Global Customers, Limited Hours

Your store is open 24/7, but support isn't. International customers in different time zones wait hours for responses, killing satisfaction and conversions.

After-Hours Means Abandoned Carts

Customers shopping at night have questions before checkout. No one to answer means they leave. You're losing sales while your support team sleeps.

Cart Abandonment Kills Revenue

70% of carts are abandoned. Many customers just needed a quick question answered. Without instant support, they leave and rarely return.

What if you could handle unlimited support instantly—without scaling headcount?

The Solution

AI Support That Scales Instantly

Our AI handles order inquiries, returns, shipping questions, and product queries 24/7. Reduce support costs by 60%, handle Black Friday without extra hires, and turn support into a competitive advantage.

TYPICAL RESULTS

E-commerce Brands See

Cost & Efficiency

  • 60% reduction in support costs
  • 80% of inquiries resolved without agents
  • Zero seasonal hiring for peak periods
  • Instant scaling for flash sales & promos

Customer Experience

  • Instant answers 24/7 in any timezone
  • Real-time order tracking updates
  • Seamless returns initiation
  • Higher CSAT scores post-implementation

Order Tracking

Real-time order status, tracking numbers, delivery estimates

Returns & Refunds

Initiate returns, generate labels, process refund requests

Product Queries

Sizing, availability, specifications, recommendations

Cart Recovery

Proactive outreach, answer questions, close abandoned carts

Choose Your Path

Two Ways to Automate Support

Whether you want to build it yourself or have us handle everything, we've got you covered.

Most Popular

Build It Yourself

Perfect for small to mid-sized brands who want control and flexibility. Build your AI agent in minutes with our no-code platform.

Live in minutes, not weeks
No developers needed — just describe what you want in plain English
Zapier integration
Connect to Shopify, WooCommerce, Klaviyo, and 5,000+ apps
Full API access
Build custom workflows and integrate with your existing systems
Workflow automation
Trigger actions based on customer conversations — update orders, send emails, more
Best for
Shopify stores, DTC brands, small teams, and businesses that want to iterate quickly
Start Building Free

Free plan available • No credit card required

Managed Solution

Let our team handle everything. We build, deploy, and manage your AI agent so you can focus on growing your store.

White-glove setup
Our team configures everything based on your specific needs
Custom integrations
Deep integration with your OMS, ERP, and custom systems
Ongoing optimization
We continuously improve your agent based on real conversations
Dedicated support
Account manager and priority support for your team
Best for
High-volume stores, enterprise brands, complex integrations, and teams without technical resources

Custom pricing • Typically 2-3 week deployment

Omnichannel

One Agent, Every Channel

Deploy to phone, website chat, WhatsApp, and Discord — all from the same AI agent. Same knowledge, same workflows. Train once, customers reach you anywhere.

Phone Support

Answer calls 24/7 with HD voice

Active Call
00:42
"Where's my order #45892?"
"Your order shipped yesterday and will arrive tomorrow by 5pm. I'll text you the tracking link."
35+ HD voicesSmart transfersVoicemail

Website Chat

Instant responses on your site

Support
Online now
"Can I return the shoes I ordered?"
"Of course! I'll email you a prepaid return label. Your refund will process in 3-5 days."
Widget embedWhatsAppDiscord
Train Once
Same knowledge across all channels
Same Workflows
Zapier & API work on every channel
24/7 Everywhere
Phone & chat never sleep
30+ Languages
Multi-language on both channels

Complete E-commerce Support Platform

Everything online retailers need to deliver exceptional customer service at scale.

Order Status & Tracking

Instant access to order details, tracking numbers, carrier updates, and delivery estimates. Pull data from Shopify, WooCommerce, or your OMS.

Business Compass

AI extracts customer intents, buying signals, and product feedback from every conversation—insights delivered to your inbox automatically.

Zapier Integration

Connect to 5,000+ apps including Shopify, Klaviyo, Gorgias, and your favorite tools. No coding required — just drag and drop.

Returns & Exchanges

Guide customers through return policies, initiate returns, generate prepaid labels, and provide refund status updates automatically.

Full API Access

Build custom workflows with our REST API. Trigger actions, sync data, and integrate with your existing systems.

Workflow Automation

Trigger actions based on conversations — update orders, send emails, create tickets, tag customers, and more.

24/7 Global Support

Handle customers in any timezone, any time. Multi-language support for international expansion.

Cart Recovery Calls

Proactively reach out to abandoned cart customers, answer last-minute questions, and help complete purchases.

Platform Integrations

Native integrations with Shopify, WooCommerce, BigCommerce, Magento. Connect via Zapier or API for anything else.

E-commerce ROI

Cut Support Costs, Grow Revenue

E-commerce brands see dramatic cost savings and revenue increases with AI-powered support. The math is clear: AI pays for itself in weeks.

60%
Support Cost Reduction
vs. human-only teams
80%
Auto-Resolution Rate
no agent needed
35%
Cart Recovery Rate
with AI outreach
10x
Peak Season Scale
instant capacity

Annual Support Cost Comparison

Traditional Support Team
$150K-$300K/yr
• 3-5 agents at $35K-$50K each
• Seasonal hiring/training costs
• Limited hours (9-5 or extended)
• Scaling delays during peaks
AI + Focused Human Team
$50K-$100K/yr
• AI handles 80% of inquiries
• 1-2 agents for complex issues
• 24/7 coverage included
• Instant scaling for any volume
Save $100K-$200K annually while improving customer experience

E-commerce Success Story

E-commerce Success Story
65% support cost reduction
"Black Friday used to be a nightmare for our support team. Last year, we handled 10x our normal call volume with zero additional hires. AI answered order status questions instantly while our small team handled complex issues. Support costs dropped 65% and customer satisfaction actually increased."
Verified Customer
Head of Operations
Direct-to-Consumer Fashion Brand
Result: 65% cost savings, 10x peak scaling
Trusted by
Great Bay Protective Services
BizNetz
Bikes Online
Farmers Insurance
Niural
South River Mortgage
Jiffy Lube
Bugaboo
HRT
Integrated
Polarity
South Law Firm
Cloudstar
Great Bay Protective Services
BizNetz
Bikes Online
Farmers Insurance
Niural
South River Mortgage
Jiffy Lube
Bugaboo
HRT
Integrated
Polarity
South Law Firm
Cloudstar
Great Bay Protective Services
BizNetz
Bikes Online
Farmers Insurance
Niural
South River Mortgage
Jiffy Lube
Bugaboo
HRT
Integrated
Polarity
South Law Firm
Cloudstar
Great Bay Protective Services
BizNetz
Bikes Online
Farmers Insurance
Niural
South River Mortgage
Jiffy Lube
Bugaboo
HRT
Integrated
Polarity
South Law Firm
Cloudstar
Great Bay Protective Services
BizNetz
Bikes Online
Farmers Insurance
Niural
South River Mortgage
Jiffy Lube
Bugaboo
HRT
Integrated
Polarity
South Law Firm
Cloudstar

E-commerce Questions Answered

Common questions from online retailers about AI-powered customer support. Ready to discuss your needs?

Can I build my own AI agent without coding?

How does the Zapier integration work?

Can AI handle 'Where's my order?' inquiries accurately?

What's the difference between self-serve and managed?

How does AI handle returns and refund requests?

Will it scale for Black Friday and peak seasons?

Does it integrate with Shopify, WooCommerce, and other platforms?

Can I automate workflows based on conversations?

Can the same agent handle phone, chat, WhatsApp, and Discord?

How quickly can we get started?

Ready to Automate Your Support?

Build your own AI agent in minutes, or let us handle everything. Either way, you'll be handling support 24/7 without scaling your team.

Build It Yourself

No-code platform with Zapier + API. Live in minutes.

Start Building Free

Free plan available

Managed Solution

We build, deploy, and optimize your AI agent for you.

Custom pricing

Shopify & WooCommerce
Zapier + API
24/7 automation
Workflow triggers

Trusted by 200+ e-commerce brands — from Shopify stores to enterprise retailers.

ech
win

echowin is the leading AI Receptionist And Call Automation Platform, enabling businesses to create and deploy intelligent agents for phone, chat, and Discord in minutes.

(888) 881-1066support@echo.win

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